Sunday, April 9, 2017

Single Service Points in Libraries: A Review

Denise Lester
Frederiksen, L. (2016). Single service points in libraries: A review. Journal of Access Services, 13(2), 131-140. Retrieved from

The authors discuss the implementation of single service initiatives being adapted in libraries to better manage resources (staff, budgets, etc).  The single service model looks to provide one place where patrons can get help for almost all of their library needs. The model opposes traditional library set ups of separate units such as reference, circulation, tech support, etc. to offer a more centralized, integrated user experience.  While smaller, public libraries have been using this model due to space limitations, recently medium to large academic and research libraries have begun adapting consolidated desks for many different reasons such as, re-design of space, merger of libraries, staff shortage or decreased budgets.  

Some benefits to this model include a well cross-trained staff and their ability to answer and assist patrons and a clarified service point which reduces confusion to patrons about where to get information.  The authors provide suggestions and actual library examples on the best ways to successfully implement this increasing popular model.

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