Showing posts with label homeless. Show all posts
Showing posts with label homeless. Show all posts

Tuesday, May 7, 2019

Homeless and the Library


Diaz, Cristina

Ruhlmann, E. (2014). A home to the homeless. American Libraries45(11/12), 40–44. Retrieved from http://libaccess.sjlibrary.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=lls&AN=99206614&site=ehost-live&scope=site

The Article: “A Home to the Homeless,” by Ellyn Ruhlmann
This article is about how libraries are a home to the homeless, and how libraries can be more welcoming to the homeless population that visit the library.

This article starts off by discussing different types of homelessness. The article writes, “According to Partners Ending Homelessness, there are three patterns of homelessness. Situational homelessness can occur when someone loses a job, gets evicted, or suffers a particular financial or health crisis. Episodic homelessness differs in that it stems from patterns of behavior and can have multiple causes, including depression and domestic violence and is more common among women and families. A third group—chronically homeless people—comprises less than 18% of the total homeless population.” Chronic homelessness is described as an individual with a disability who has been homeless for more than a year or has had at least four episodes of homelessness in the last three years. It also discusses how the library has become their lifeline in keeping them caught up with the world outside and helps them get access to information on jobs and housing through use of computers.

The main library discussed in this article was Madison, Wisconsin’s Madison Public Library. They interviewed a chronically homeless woman who says she never visited the library before she became homeless. Now, she comes because it’s one of the few places that she can go in where it does not matter if she has money, or the way she’s dressed. She has the same access to services and treatment as any other person who visits the library.

The article also discusses how some of the library policies can make it hard on the homeless population, like prohibiting sleeping bags and large/multiple bags, loitering, offensive hygiene, etc. It goes on to describe ways we can be flexible in this, such as asking them to put their bags somewhere where it won’t get in the way. Some libraries prohibit sleeping in the library. This policy is harder to be flexible, because Librarians need to be sure there isn’t a health concern. So, the article goes on to say that if everything seems fine, allowing patrons to sleep should be fine, as long as they are not snoring, and disturbing other patrons.

The last bit that the article discusses is ways that the library can help the homeless population. Talking to community and churches who deal with the homeless, and finding out what they’d need, all the while looking for potential partnerships. How it used to be that librarians would have to send patrons seeking help to other places, but now, by bringing resources to the library, we can ensure that the “homeless patrons have access to services critical to their welfare.” The article discusses ways that other libraries have done this, like hiring a psychiatric social worker, or health and safety advocates (HASAs) that “help promote services to the poor, including a resource fair that the library hosts in partnership with Project Homeless Connect.”

All in all, I feel that this article does a great job in describing ways that the library has become a lifeline for the homeless patrons that visit the library, and what the library can do to become more welcoming to them. We are now more than just a source of information to those walking through our doors, but we are also, in many ways, their home.


Friday, March 2, 2018

The Librarian's Guide to Homelessness


 Homeless
Homeless. [Photograph]. Retrieved from Encyclopædia Britannica ImageQuest.
https://quest.eb.com/search/300_1172706/1/300_1172706/cite
DiBello, Amy
Librarian's Guide to Homelessness. (2018). Librarian's Guide to Homelessness. Retrieved 2 March 2018, from http://www.homelesslibrary.com/

Although this topic has little to do with collection management, those of us who work in public libraries serve patrons from all walks of life. Our homeless patrons deserve respectful, compassionate service, even in the most challenging instances. 

Dowd offers online training in dealing with homelessness in public libraries. Dowd's Website also offers helpful tips on how to respectfully, but assertively handle sensitive conversations about sleeping, snoring, hygiene, panhandling, and patrons burdened with delusions. You can subscribe to his email list for tips and advice on serving your homeless patrons with empathy, respect, and better outcomes. 


Sunday, November 20, 2016

Amy Bush
Info 266

Markwei, E. & Rasmussen, E. (2015). Everyday life information-seeking behavior of marginalized youth: a qualitative study of urban homeless youth in ghana. International Information & Library Review, 47(1-2), 11-29. doi: 10.1080/10572317.2015.1039425


This study was conducted in Accra because it is the Capitol and the largest city in Ghana. To gain the trust of participants, the field study began with volunteer work by the first author as a phonics teacher at a nursery school for children of homeless youth. Once trust was established, the participants were selected using the snowball sampling procedure. The study consisted of forty-one homeless youth, comprised of 19 females and 22 males, all between the ages of 15 to 18. Data was collected through observations and in-depth interviews. This study identified the following 11 categories of information needs: employment, acquire skills, financial management/advice, health, security, shelter, food, education, administration of justice, respect, and fair wages. These categories of needs were found to relate to basic needs following Maslow’s hierarchy of needs. However, the findings from this study is inconsistent with Maslow’s assertion that the higher level needs of self-actualization and cognition can only be pursued once the lower level needs have been met (Huitt, 2007). In this study, the participants were pursuing physiological needs, safety needs, esteem needs, and self-actualization, simultaneously. Therefore, in spite of their homelessness, these participants desired and were working toward meeting their developmental goals. Unlike many homeless youth in other parts of the world, they were on the streets primarily due to poverty and came to Accra to work and earn money to meet their personal needs and life goals.

Wednesday, September 21, 2016

A Librarian's Guide to Homelessness

Clifford, Simon
Info266, Fall 2016

Dowd, R. (2013, May 20). A librarian’s guide to homelessness [video file]. Retrieved from 


Summary: 
In this video aimed at librarians, Ryan Dowd, the director of a homeless shelter discusses the characteristics and needs common to those homeless individuals who visit libraries, and explores some of the challenges to serving them. The first part of the video is focused on the lived experience of the homeless. The second part, starting about 23:00 minutes in, shifts to focus on effective ways for library staff to interact with homeless patrons. 

Evaluation:
"A librarian's guide to homelessness" is part training, part advocacy. Dowd devotes a lot of time to conveying what it is like to be homeless and why a homeless person might behave in certain ways. In the latter part of the video, he gives a few concrete tips for avoiding escalation or deescalating tense situations. This video does not really cover how to handle major conflicts or other critical situations. It's a bit lengthy at 38:00 minutes, but I personally found it to be very insightful. 


Monday, May 9, 2016

Embedded Social Workers in the San Francisco Public Library

Jonathan P. Bell
INFO 266
May 9, 2016

Fraga, J. (2016). Humanizing homelessness at the San Francisco Public Library. CityLAB. http://www.citylab.com/navigator/2016/03/humanizing-homelessness-at-the-san-francisco-public-library/475740/

Fraga spotlights San Francisco Public Library’s groundbreaking program that brought in a psychiatric social worker as a full-time staff member at the library. Social worker Leah Esguerra has served alongside the information services staff since 2009 connecting homeless library patrons with services and programs. She is the first ever library social worker in the U.S.

As Fraga notes, 67% of San Francisco’s 7000+ homeless suffer from chronic health conditions including physical disabilities and mental health issues. Many of them need treatment, medicine, shelter, and food. The public library is one of the few places homeless people feel safe and comfortable. Esguerra approaches homeless in the library after observing signs of need. As a trained social worker, Esguerra knows how to establish trust. She connects them with core services such as housing and mental health counseling.

An outgrowth of this program was the creation of Health and Safety Associate (HASA) workers who assist Esguerra in connecting homeless to services. The five HASA staff members working under Esguerra are all formerly homeless individuals. They have a rapport with homeless patrons because they’ve been there. Esguerra and HASA workers are the bridge between an at-risk homeless population and much-needed programs and services.

Results are clear. Over 1,000 people have benefitted from the program at SFPL. At the time of publication, 24 U.S. public libraries had developed a similar model of embedded assistance in the library.

Evaluation
Public libraries are situated to help the homeless, and local governments must embrace that fact. SFPL’s trailblazing program placing social workers  in the library is effective precisely because it brings social services to homeless persons in-need, rather than placing the burden on the homeless to find these services. This is a an efficient and compassionate public service innovation. It’s caught on nationwide. My local public library system in Pasadena, CA will soon add social workers in Central Library and selected branches frequented by homeless as part of the city’s robust response plan to the homelessness affecting our community. The staff report to city council cites the success of this SFPL program. Of course it takes commitment and political will to convince elected officials to fund such a bold plan. There will always be detractors calling this government waste. They’re usually the same people complaining that city hall isn’t “doing enough” about homeless! Investment in targeted resources, like embedded library social workers, offers a pathway out of homeless.
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