Friday, March 2, 2018

The Librarian's Guide to Homelessness

Homeless. [Photograph]. Retrieved from Encyclopædia Britannica ImageQuest.
DiBello, Amy
Librarian's Guide to Homelessness. (2018). Librarian's Guide to Homelessness. Retrieved 2 March 2018, from

Although this topic has little to do with collection management, those of us who work in public libraries serve patrons from all walks of life. Our homeless patrons deserve respectful, compassionate service, even in the most challenging instances. 

Dowd offers online training in dealing with homelessness in public libraries. Dowd's Website also offers helpful tips on how to respectfully, but assertively handle sensitive conversations about sleeping, snoring, hygiene, panhandling, and patrons burdened with delusions. You can subscribe to his email list for tips and advice on serving your homeless patrons with empathy, respect, and better outcomes. 

1 comment:

  1. Thank you for linking to the website! I've been reading it now