This article is about a patron who is looking for a particular book that is only
available in a library in Estonia. This is where Interlibrary Loan comes in.
Interlibrary loan staff "facilitate the exchange of books, articles, and journals
among libraries" (Turnage, 2017). Not one library has everything in it's collection.
The majority of people think that there will no longer be a need to lend or
borrow physical items. This is not the case, there are more and more
requests for physical items now.