E-Books as a Collection and a Service

Lamb, Amanda

O’Connell, B. & Haven, D. (2013). eBooks as a collection and a service: Developing a public library instruction program to support eBook use. Journal of Library Innovation. 4(1), 53-66. 

Much discussion has centered around the challenges of negotiating ebook collection development. But, other than a clear increase in digital circulation, we do not know much about specific user preferences in this format. This study looks at digital ebooks from a user-centric perspective. The study finds that as use of a library’s collection of eBooks expands, so does patron use of services, especially instructional sessions and individual reference consultations. One patron even commented, “This is a great way to learn how to use eBooks – much easier than simply going to the library website.” 

Those responsible for collection management may want to consider an instructional element with topical collections or new formats. Should libraries commit to supporting 21st century collection development with digital literacy and technology help? If so, then those in charge of collections may want to factor in programming, instruction, and even reference desk support at the time of purchase.