ChatGPT and the rise of chatbots in academic libraries

Haggard, Millicent 

Reference

Adetayo, A. J. (2023). Artificial Intelligence Chatbots in academic libraries: The rise of ChatGPT. Library Hi Tech News, 40(3), 18-21.

Summary

        Adetayo reviews ChatGPT and other chatbots, and how they are being used in academic libraries. Adetayo reviews how they can be used to simulate human conversations for users, deliver rapid answers to a variety of questions, and overall, just improve the quality of library services. The chatbots can also assist users with accessing materials or placing holds, without having to wait for a librarian for these services. The chatbots handle simple inquiries and tasks to help free up more space for the librarians to work on other projects. The article also touches on how chatbots can assist with language translation when it is needed, which makes the library more accessible for a larger group of people. The article also mentions some potential issues with the chatbots as well, such as inaccurate query responses and limited comprehension. One of the biggest potential issues discussed is the risk of librarians losing their jobs due to the intelligence of AI and chatbots. 

Evaluation

        I chose to review this article because it was the one that stood out to me the most this semester out of all my readings and became the topic of my "design your own" presentation. I never really tapped into chatbots or researched them before this class, so it was interesting to read about everything that they can do and learning about companies other than ChatGPT that are providing these services. Along with learning about all that they can do, I also learned so much about the implications involved. It was interesting to learn that while most academic libraries are studying chatbots and AI, only a small percentage of them are implementing the services in the libraries. Due to many technological issues and privacy concerns, so many users fear implementing AI into their libraries or businesses. Job loss seems to be the main concern of many, but I don't agree with this. I think that these AI tools could supplement and help workers do their jobs more efficiently and are not meant to take their place. I think with proper training and regular adjustments, chatbots can be very beneficial to libraries and other businesses.