Outsourcing Technical Services in Academic Libraries

Orr, Jessica 

Michalak, R. (2023). Outsourcing Technical Services to Streamline Collection Management: A Case Study of an Academic Library’s Book Reduction Project. Journal of Library Administration, 63(5), 682–699. https://doi.org/10.1080/01930826.2023.2219604 

Summary

In this case study, Michalak examines how a small academic library reduced its monograph collection by 61 percent through outsourcing technical services to LibraryIQ and hiring temporary student workers to complete the physical weeding. The project relied on data‑driven deselection criteria, agile project‑management practices, and structured onboarding to maintain accuracy and staff alignment. The author emphasizes that outsourcing enabled the library to meet an aggressive two‑month deadline while maintaining transparency and community trust. 

Evaluation

Michalak’s case study offers a practical model for libraries facing space constraints or outdated collections. The author’s emphasis on data‑driven deselection and agile project management demonstrates how outsourcing can balance efficiency with accountability. I found the focus on transparent communication especially valuable, as it highlights the importance of maintaining community trust during large‑scale collection changes. The article also raises important questions about the long‑term impact of deselection, particularly when only a small portion of the collection is available digitally. Overall, this case study provides useful guidance for libraries navigating space limitations while acknowledging the risks and ethical considerations involved.