Shannon Fetch
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Yamson, G. C. Immediacy as a better service: Analysis of the limitations of ChatGPT in library services. 

    Sage Journals. 14 November, 2023. https://doi.org/10.1177/0266666923120676

ChatGPT has become a very popular chatbot recently. People use it for all sorts of things, it can have conversations, tell jokes, write speeches, and much more. This study was conducted to find the ways that ChatGPT falls short when used to assist with library services. 

In the age of modern information technology, libraries have been forced to change how their services are delivered and in recent years have turned to artificial intelligence (AI) applications to improve the quality of their service. Chatbots powered by AI provide instant assistance to users. They effectively respond to common inquiries and point users in the direction of pertinent resources. This leaves librarians open to work on other tasks. 

There are limitations to AI services such as ChatGPT though. They rely on preexisting knowledge and therefore, responses can be biased based on that knowledge. It is difficult to ensure accuracy with chatbots and they cant necessarily replicate a personal touch the way a human interaction can, and that is important to people. 

Chatbots have their limitations but can be a useful resource in the library. This seems to be the way the world is headed and AI will continue to evolve and improve its services.