The Library Collection as Service

Mejdrich, K. (2014). The Library Collection as Service. OLA Quarterly, 17(3), 7-8. http://dx.doi.org/10.7710/1093-7374.1328

Karen Mejdrich works for the Hillsboro Public Library in Hillsboro, Oregon, in this short article she shares her success and failures with the amount of time it takes for a patron to get the item they are looking for. She did a time study on patron Inter-Library Loan requests. There were two different models that Karen looked into to make sure that the ILLs requested where getting into patrons hands as soon as possible, making sure to provide the best customer service for the patron. After running two different time studies on their ILL requests and purchase requests, Karen was able to find a model that worked for her library to reduce the average processing time of an ILL of 21 days to 12 days when an item could be automatically purchased.